Before you order
01Warranty and dead on arrival
New hardware. New units are sealed in the manufacturer's packaging and carry the manufacturer's warranty for the model, the batch and the destination. The manufacturer's terms, periods and service procedures govern. We add no warranty of our own for new hardware and do not shorten the manufacturer's warranty. We route the claim: where the manufacturer requires the claim to come from the seller, we file it for you; where a unit has to go to a service centre, we tell you which one, what to send and what the manufacturer charges for transport; where the manufacturer requires registration of the unit before a claim, that registration is yours to complete, and we tell you when it is needed. The manufacturer decides whether a fault is covered. We pass the decision on and argue your case where we consider it wrong, but we cannot overrule it.
Used hardware. Used units are previously operated hardware. Every unit is function tested before dispatch and travels with its test record and condition notes. The test record describes the unit at the time of the test; it is not a promise about its future. Used units carry no manufacturer warranty. In its place they carry our dead on arrival cover for ten calendar days from delivery. A unit is dead on arrival if, installed and powered according to the manufacturer's instructions, it does not power on, does not complete its boot sequence, does not connect to the network or reports no hashrate. A confirmed dead on arrival unit is replaced with an equivalent unit or, where none is available, credited at the unit price.
A unit that runs but underperforms is not dead on arrival. A failed hashboard, a fan that reports an error or a temperature warning at rated ambient is a claim, which we decide under the Terms of Sale, at our option, by repair, by replacement of the affected component or by a proportionate credit. Cosmetic marks, dust, discolouration and signs of rack use are inherent in used hardware and are not a defect. Used hardware is sold from one hundred units per model; power up the whole consignment inside the ten days, including the units you intend to keep as spares.
On arrival. Count the packages against the packing list before you sign, and note a missing package on the carrier's delivery document. Photograph the consignment and every package with visible damage before opening it, and note the damage on the delivery document before you sign; a clean signature is treated as proof that the packaging was intact. Record the serial numbers as you unpack, against the serial number list we sent. Let the hardware warm to room temperature before applying power; condensation damage is not covered. Power up every unit, including spares, within ten calendar days of delivery for used hardware, and check that each unit boots, connects and reports hashrate.
How to file a claim. Write to info@asicminerdistribution.com. A message through a messaging service can warn us, but the claim itself must arrive by email, because the deadlines in the Terms of Sale count from the email. Put the order confirmation number in the subject line and give us the serial numbers concerned, the date of delivery, a description of the fault and the evidence: for a dead unit a photograph, a log extract or a screenshot of the status page; for transport damage the photographs and the carrier's delivery document. We acknowledge the claim and tell you if anything is missing. Within five business days after we have the complete documentation, or after the examination of the unit where one is needed, we tell you in writing whether we accept the claim and which remedy applies: replacement, repair, credit or, for a manufacturer warranty claim, the routing to the manufacturer and its expected timeline. Do not send anything back before we have confirmed the return in writing with a reference number and return instructions; a return without them may be refused. Pack a returned unit the way it arrived; damage from poor packing is yours.
| What | Deadline | Counted from |
|---|---|---|
| Shortage, wrong model, wrong condition, visible transport damage | 5 business days | Delivery |
| Dead on arrival, used hardware | 10 calendar days | Delivery |
| Manufacturer warranty, new hardware | The manufacturer's period for the model | As the manufacturer defines it |
| Our decision on a claim | 5 business days | Complete documentation, or the examination of the unit |
| Hidden defect that could not be found in the window | Without delay after discovery | Discovery |
What is not covered. No warranty and no dead on arrival cover applies where the fault results from transport after risk has passed to you, from installation or operation outside the manufacturer's specifications, from modification, opening or repair by anyone other than an authorised party, from overclocking or non manufacturer firmware, from inadequate power quality, water ingress, corrosion, condensation, dust, insect or rodent damage, fire, lightning or force majeure. A unit whose serial number label or warranty seal has been removed or altered loses its cover. Performance within the manufacturer's tolerance band is not a defect. Operating hours, remaining lifetime and the firmware version of used hardware are not warranted unless the quote states them.
Remedies. Our remedy for an accepted claim is, at our option, replacement with an equivalent unit or component, repair, or credit of the price paid for the affected units. A credit is applied first to open invoices and otherwise paid out within thirty days. Replaced units and components become ours. Costs of return are ours where the claim is upheld and yours where it is not. A claim on some units does not entitle you to withhold payment for the others. These remedies are the only ones for a defect; loss of mining rewards, downtime, hosting fees for unused capacity and the cost of replacement hashrate are excluded, as the Terms of Sale set out.
02Shipping and import
Incoterms. Every quote names an Incoterm from the 2020 rules of the International Chamber of Commerce and a named place. The term decides who books and pays for transport, who clears export and import, and where risk passes from us to you. Delivered at Place and Delivered Duty Paid are available for any quantity. Ex Works, Free On Board and Cost Insurance and Freight are sea freight terms and are available for orders of one hundred units or more.
| Term | We do | You do | Risk passes |
|---|---|---|---|
| EXW, Ex Works | Pack, document, make the goods available at our warehouse | Collect, export clearance, transport, insurance, import, duties | At our warehouse, when the goods are made available |
| FOB, Free On Board | Pack, document, export clearance, delivery on board the vessel you nominate | Sea freight, insurance, import, duties, onward transport | When the goods are on board the vessel at the port of shipment |
| CIF, Cost Insurance and Freight | Pack, document, export clearance, sea freight and insurance to the port of destination | Import clearance, duties and taxes, collection at the port, onward transport | When the goods are on board the vessel at the port of shipment |
| DAP, Delivered at Place | Export, transport and insurance to your delivery address | Import clearance, duties and taxes through your own broker, receive the goods, unload | At your delivery address, when the goods are ready for unloading |
| DDP, Delivered Duty Paid | Export, transport, insurance, import clearance, duties and taxes as stated in the quote | Provide a local importing entity where the destination requires one, receive the goods, unload | At your delivery address, when the goods are ready for unloading |
Under Cost Insurance and Freight, risk passes at the port of shipment although we pay freight and insurance to the destination port; the insurance we take out under that term is yours to claim on for loss or damage at sea.
Delivered Duty Paid. A Delivered Duty Paid quote states which duties and taxes are included and how they were calculated. Import VAT and sales tax are included only where the quote says so. Charges that arise from an incorrect classification, valuation or importer status caused by information you gave us remain yours, and a change in the duty rate between order and import is passed on. Where the destination requires the importer of record to be a locally registered entity, or a licence that only a resident can hold, and you cannot provide it, Delivered Duty Paid is not available and we quote Delivered at Place or, for one hundred units or more, Cost Insurance and Freight or Free On Board. Delivered at Place and Delivered Duty Paid end at the kerb or the loading dock of the address in the quote; unloading and moving the goods inside your building are yours to arrange, and a delivery that fails for lack of them counts as delivered.
Transit times. Typical door to door times for a shipment that leaves on time and clears without a hold: air freight about five to ten days from collection; sea freight about thirty to fifty days from collection; road within a region about two to seven days; customs clearance one to five working days at the destination, with an inspection or a documentation query adding a week or more. These ranges are not a commitment. The lead time that binds us is the one in the quote, and it starts when payment has arrived and we have every document and detail the shipment needs. Allocation orders add the manufacturer's batch window before any of this begins.
Documents. Every consignment travels with a commercial invoice, a packing list and a serial number list that assigns every unit to a package. Where export formalities are ours, we add the export declaration and, where the destination asks for one and the manufacturer's documentation allows it, a certificate of origin. The harmonised system code we use is on the invoice; the classification the importing authority applies is a matter for the importer. Documents that a destination requires beyond these are yours to obtain unless the quote lists them as ours; tell us about them before you order. We do not issue an invoice that states a value other than the price actually agreed.
Packaging and insurance. New units travel in the manufacturer's packaging, used units in protective export packaging chosen for the transport mode and the destination. Freight is palletised, strapped and wrapped, and the packing list states pallet count, dimensions and gross weight. Packaging is not returnable and is yours to dispose of at the destination. Where we arrange transport, cargo insurance covering the goods to the delivery point at their invoice value is included unless the quote says otherwise. Where you arrange transport, insurance is yours to arrange. A claim for loss or damage in transit is made against the carrier or the insurer and needs the evidence described under On arrival in section 1.
Collection and storage. When an order is ready we tell you in writing. For Ex Works and Free On Board orders you collect or nominate the carrier and the vessel within the period in the quote, or within ten business days where the quote states none; for the other terms we book the transport and you answer the booking questions within the same period. Goods that are not collected, or cannot be shipped for a reason within your control, within ten business days of that notice are stored at your risk and cost: one half of one percent of the invoice value of the goods concerned for each commenced week from the eleventh business day, covering storage and insurance, with handling and re-packing charged at cost. After sixty days of storage, and after a reminder, we may treat the order as cancelled by you or dispose of the goods on your account. A missing import licence, a missing importing entity or an unanswered question from the customs broker counts as a reason on your side.
During transport. Where we arrange transport, you receive the booking confirmation, the tracking reference, the expected arrival window and, where one is involved, the name of the customs broker as soon as the carrier issues them. Questions during transport go to info@asicminerdistribution.com with the order confirmation number in the subject line.
03Compliance and sanctions
Why we screen. United States export control and sanctions law applies to everything we sell, wherever it ships from and to, and the law of the countries the goods pass through and arrive in applies in addition. We screen every order before we quote, again before the order confirmation and whenever circumstances change.
What we check. The buyer, meaning the company or person on the quote, its authorised signatories and its beneficial owners; the destination, meaning the country and the delivery address; the importing entity, where it differs from the buyer; and the end use, meaning whether the hardware is for the buyer's own mining activity or for onward sale, and to whom. Names are screened against the sanctions and export control lists of the United States, the European Union and the United Kingdom, and against the lists of the destination and transit countries where relevant. A name match is not a decision; a person reviews it, asks you where needed, and decides.
What we may ask you for. Which documents we ask for depends on the destination, the value of the order, the payment method and the risk we see; there is no fixed threshold. The documents are: a current commercial register extract of the buyer and, where different, of the importing entity; identification of the person who places the order and evidence that this person may bind the buyer; an ownership chart down to the natural persons who ultimately own or control the buyer, with identification of those persons where the ownership is not visible in a public register; a short written statement of the end use; and, where an order is paid in cryptocurrency or from an account that is not evidently the buyer's, evidence of the source of the funds. Send documents only when we ask for them, by the channel we name, and never send identity documents through a messaging service. The documents are used only for the check, stored separately from ordinary correspondence, accessible only to the people who carry out the check, and kept for the period the law requires, generally five years from the end of the business relationship.
Destinations and persons we do not serve. We do not ship, directly or through an intermediary, to destinations under comprehensive United States sanctions, and we do not quote for them. At the date at the top of this page these are Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk and Luhansk regions of Ukraine. The list that governs is the one published by the Office of Foreign Assets Control of the United States Department of the Treasury, together with the sanctions regimes of the European Union and the United Kingdom where they apply to a shipment. Where specific persons, sectors or regions of a country are sanctioned, we check the specific case and may decline it. An order from an unsanctioned country with a delivery address, a payment route or an end use that points to a sanctioned destination is treated as an order to that destination. We do not sell to, buy from or accept payment from a person or entity on a sanctions list of the United States, the European Union or the United Kingdom, or owned or controlled by such a person, and we do not deal with a person who acts for one. Where a match cannot be cleared, we decline, and the law may prevent us from telling you why.
Payment. We accept payment only from an account or wallet in the name of, or demonstrably controlled by, the buyer. Payment from a third party requires our written agreement in advance and a check of that third party. We do not accept cash, cheques or payment cards. Cryptocurrency payments are accepted on the assets and networks the quote names, and the receiving address is confirmed by email before each payment; an address received through a messaging service is not ours until we have confirmed it by email. Where a law or an authority requires us to freeze, report or refuse a payment or a delivery, we comply, and that compliance is not a breach of the contract.
If a check fails. Where a check produces a result that prevents us from proceeding lawfully, where a required licence is refused or revoked, or where the documents we asked for do not arrive within ten business days, we may suspend or cancel the order. Amounts received for the cancelled part are returned to the account or wallet they came from, without interest and less any network fee a cryptocurrency return unavoidably incurs, unless the law requires us to hold them. There is no further liability on our side for a cancellation on these grounds, and a buyer whose inaccurate information caused it indemnifies us for the costs it caused. Where a check is delayed rather than failed, the lead time runs from the day the check is complete, and the reservation of stock lapses on the payment date in the quote in the ordinary way.
Your confirmations. By ordering, you confirm that you are not, and are not owned or controlled by, a sanctioned person, that the hardware is not destined for a sanctioned destination or a prohibited end use, and that you will not re-export, transfer or divert it contrary to the law. These confirmations are repeated with every payment and every delivery. Where you resell the hardware, you apply the same screening to your customer that we apply to you, and you tell us before delivery if the destination, the importing entity or the end use changes. Questions about a destination, about the documents an order will need or about how a check is carried out, and reports that hardware supplied by us has reached a destination or a person it should not have, go to info@asicminerdistribution.com. We treat a reporter's identity confidentially to the extent the law allows.